Privacy Policy

At Utility, we’re committed to protecting your privacy and security. We’re all online shoppers ourselves so we appreciate and respect how important privacy is. Below we outline how your personal information (anything that can be used to identify a living individual, either directly or indirectly. This can refer to obvious things like your name and address, but also online identifiers like IP address) are collected, stored and processed.

For all utlitygift.co.uk services, the data controller — the company responsible for protecting your privacy— is Utility Design Ltd.

14a Compass West
Spindis Road
Liverpool
L24 1YA

Phone number: 0151 494 9412
Email address: [email protected]
Registered company number: 10919861
ICO registration number: A8800634

In order to provide the level of customer service we pride ourselves on, sometimes we need to collect and process some of your personal information, but we promise…

• We’ll only store what we need to improve your experience on utilitygift.co.uk
• We’ll protect your information like it’s our own. We’re committed to maintaining safety and security across our site by using appropriate security measures and controls.
• We’ll always aim to take your side, and talk your language.
• We’ll only keep your information for as long as we need it, or as long as you’re a customer. If it’s not being used, we’ll delete it.

• Identity data – title and name
• Contact data – address, postcode, email address or telephone numbers.
• Usage data – information about how you use our website.
• Transactional data – a record of the products you’ve purchased from us, including the data and spend in relation to that purchase.
• Technical data – IP address, login data (if relevant), web browser version and type, time zone, location and operating system.
• Marketing data – a record of your marketing preferences including Utility communications and third parties.

• Identity data – title and name
• Contact data – address, postcode, email address or telephone numbers.
• Technical data – IP address, login data (if relevant), web browser version and type, time zone, location and operating system.
• Marketing data – a record of your marketing preferences including Utility communications and third parties.

We won’t collect any of the following. Information about your religious or philosophical beliefs, sexual orientation, gender, race or ethnicity. We will not collect information relating to political opinions, trade union memberships or information relating to your health, genetics or biometric data. 

We use your information in a variety of ways, which we’ve outlined in the table below.

We do not, and will not, sell any of your personal information with any third party, including but not limited to your name, address, contact or payment details.

However, we do share some of your data with the following companies as an essential part of being able to provide our services to you. Your personal information is protected by their privacy policies.

We use Mailchimp to help manage our marketing database and send out newsletter information to you if you have requested that we do so. If you have signed up to receive our newsletter then information including your name, email address and transaction history will be stored within the Mailchimp system.

MailChimp is Privacy Shield certified and also uses Standard Contractual Clauses to ensure the security of processing outside of the EEA.

Mailchimp’s privacy policy can be viewed here

In order to ensure your orders are fulfilled, we will share your name, address, email address and telephone number (if entered as part of the checkout process) with our courier partners. The courier will use this information to provide you with delivery updates. We use various delivery companies to deliver orders based on size, region and service chosen at checkout - you can find out more about our delivery services here.

We use third-party payment providers Stripe, Paypal, Apple Pay, Amazon Pay and Deko Pay to securely process our transactions, so information relating to your transactions, including card details, will be shared with these providers.

Read PayPal’s Privacy Statement for more information about how they keep your personal data secure.

Read Stripe's privacy policy here.

Read Deko Pay's privacy notice here.

We work hard to ensure that your personal data is not kept any longer than necessary to fulfil the purpose for which it was collected. Generally, we will not keep your information for longer than 6 years as this is a statutory retention period for HMRC.

We accept that you have the following rights with regards to your personal data:

• The right to be informed – this privacy policy explains how your personal data is processed by Utility Design Ltd.
• The right to access – you can request that we provide you with all of the personal data we hold about you. We will provide this to you free of charge within one month of your request.
• The right to rectification – you can manage your personal details within your Utility customer account to ensure they are up-to-date, or you can contact us to let us know if we have any incorrect or out-of-date information about you.
• The right to erasure – you have the right to have your data “erased” in the following citations…

1. Where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed;

2. When you withdraw consent;

3. When you object to the processing and there is no overriding legitimate interest for continuing the processing;

4. When the personal data was unlawfully processed; 5. When the personal data has to be erased in order to comply with a legal obligation.

• The right to restrict processing – you have the right to restrict processing in certain situations such as…

1. where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data;

2. where you have objected to processing and we are considering whether our legitimate grounds override your legitimate grounds;

3. when processing is unlawful and you oppose erasure and request restriction instead;

4. where we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.

• The right to object – You have the right to object to the processing of your personal data in the following circumstances…

1. Direct marketing – remember you can opt out at any time from our marketing communications by using the link present in all of our marketing emails or by contacting us directly via email or telephone.

2. Where the processing is based on legitimate interests

You also have the right not to be subject to a decision that is based solely on automated processing. Utilitygift.co.uk does not conduct any automated decision making, including profiling, on our customers.

We may make changes to this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Utility website or by some other means of contact such as email, so that you are in an informed position to review changes before continuing to use Utilitygift.co.uk

If you’d like to talk through any of the above with us, please feel free to email [email protected] 

If you feel as though we have not processed your data according to the law, please let us know and we’ll be sure to try and fix the problem. If you’re still not satisfied, you have the right to make a direct complaint with the ICO here.

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