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Cookies

We use cookies, pixels and tags (which we shall collectively define as “Cookies”) on the Utility website for a variety of purposes which are described in this Cookie Policy. We use cookies when you visit our site, but you can control these through your browser settings. You can find out how to manage cookies on your devices below.

By using the Utility Retail Ltd website you consent to the storing and accessing of Cookies on your device in accordance with the terms of this Cookie Policy.

What are cookies?

Cookies are data files that can hold small amounts of info and are stored on your device (computer, smartphone etc) when you first visit a website.

How do we use them?

We use cookies for:

  • essential operations, like site navigation
  • allowing you to add items to your shopping bag or to your Saved Items
  • analysing visitor numbers and behaviours, such as which products, categories or pages are frequently visited
  • calculating the performance of our advertising campaigns, offers and communications
  • Targeting relevant advertising messages
  • understanding which Affiliates have helped us reach out to new customers, or have promoted our products on their websites

For full information on how we use your data, head to our Privacy Policy

What types of cookies do we use?

There are four main types.

  1. (1) Site functionality cookies – these allow you to navigate the site and use our features, such as “Add to Basket” and “Add To Wishlist”.
  2. (2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  3. (3) Customer preference cookies – when you're browsing or shopping on Utility, these cookies will remember your preferences (like your language or location), so we can make your shopping experience both seamless and personal.
  4. (4) Targeting or advertising cookies – these are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

We also use Cookies provided by Facebook in the form of a Facebook pixel in order to serve relevant ads on Facebook and Instagram. Further information on this is set out below, including instructions on how to opt out.

Facebook Pixel (fbevents.js)

This is a Cookie that is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook and Instagram. In particular, it enables us to see how our users move between devices when accessing the Utility web site and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the Utility web site. To opt-out please see https://www.facebook.com/ads/preferences

Google Analytics

This cookie is placed by Google. It enables us to learn information about how users interact with our website and includes information such as time of visit, pages viewed, whether a user has visited before and the website prior to visiting the Utility Design website. To opt-out please see https://tools.google.com/dlpage/gaoptout

How to manage cookies

Most browsers allow you to manage cookies saved on your device – just head to the help section of your browser. Please note, if you choose to block all cookies, your shopping basket will not be saved for your next visit. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. We are planning to enhance our cookie tool to allow users to more easily change their cookie settings after their initial choice.

Cookies used by Utility

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.
Cookie Name Purpose

CART

CART

The association with your shopping cart.

CATEGORY_INFO

CATEGORY_INFO

Stores the category info on the page, that allows displaying pages more quickly.

COMPARE

COMPARE

The items that you have in the Compare Products list.

CURRENCY

CURRENCY

Your preferred currency.

CUSTOMER

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID.

EXTERNAL_NO_CACHE

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

FRONTEND

You session ID on the server.

GUEST-VIEW

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

POLL

The ID of any polls you have recently voted in.

POLLN

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

RECENTLYCOMPARED

The items that you have recently compared.

STF

STF

Information on products you have emailed to friends.

STORE

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

WISHLIST_CNT

The number of items in your Wishlist.

Next Working Day Delivery View UK delivery options
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Thank You Messages

"Every part of their service and process is polite, efficient and accurate. Zero complaints what so ever, and continually impressed by this company."

Jul 16th 2024 | Tony

"Great product and great service"

Jul 25th 2024 | Mark R

"Amazing! Awesome range of products, and exceptional customer service! 5 stars and highly recommended."

Jul 12th 2024 | Sally B

"I have used Utility for a number of years and can never fault their products and service levels"

Jun 11th 2024 | Hannah Montague

"Very prompt, emails confirming the order, tracking and confirmation that it was sent. Very happy"

Jun 27th 2024 | Rachel B

"Brilliant and fast service, as always!"

Jun 21st 2024 | Rosanne

Easy to order, competitive pricing, regular updates on order and delivery.

Jul 23rd 2024 | Jasmine

"Utility design is my go to store for Nordic design. Just had 4 hay outdoor chairs delivered. Chairs were in stock and arrived promptly. Good price"

Jun 20th 2024 | Glen